Oracle Fresher & Experience Off Campus Recruitment Drive 2024: Greetings From TblogQus Jobs, Today we bring you a new job i.e Oracle Off Campus for the role of Business Analyst Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of Oracle Fresher & Experience Job & Careers Hiring 2024:
Organization:- Oracle
Education: Requires a Bachelor’s Degree
Experience: 0-2 Years
Job Profile:- Business Analyst
Job Location:- Bangalore
Job Description for the Oracle Off Campus Recruitment Drive 2024:
Responsibilities:• Provide chat, email support to resolve user problems with proactive troubleshooting
• Follow predefined (as trained) support procedures and policies
• Master the use of our support channels, processes & tools
• Identify and report Partner/user issues & feedback through appropriate channels.
• Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.
• Effectively and judiciously escalate issues with clear communication
• Support team lead/ manager when required
• CSAT/resolution rate initiatives
• Ability and willingness to quickly complete large volumes of work with high quality
• Work and communicate with cross-functional teams (engineering, sales, product specialists, etc.) using various channels of internal
• Escalate support requests to management and ensure they receive the appropriate attention
• Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met
• Work across other lines of businesses and third parties e.g. business practices, legal
• Provide timely resolution of customer complaints and escalations including providing corrective actions
• Undertake admin responsibilities as required
• Support new process/policy roll-outs
• Undertake other projects as required Skills:
• Graduate in any discipline
• Must have experience in sales support handling Chats & emails.
• Should have strong knowledge in one of the following tools (OSC, SPA, Customer Connect, Customer Connect & SMC.
• Excellent written communication skills in English for email and chat support channels
• Strong analytical, problem solving, troubleshooting skills & Interpersonal skills
• Attention to detail with the ability to complete a large volume of work quickly and independently
• Ability to work collaboratively in a diverse team environment.
• Proactive approach (ability to identify top support areas, innovate and suggest process improvements)
• Open to work in 24*7 environment including holidays
• Good keyboarding skills, PC skills, esp. in Word/Excel
• Team player with very good interpersonal skills and forward-looking attitude
• Open to ideas/feedback
• Ability to interpret, clearly articulate and advise sales on potential objections to Oracle’s policies and commercial terms
• Ability to proactively analyze and recommend best course of action for complex contract scenario’s within a sales cycle
• Ability to deal with challenging support requests in a timely manner
• Ability and desire to provide excellent customer-service to internal customers
• Ability to work independently and in a dynamic environment
• Positive and “Can Do” Attitude
• Results orientated
Note: Please apply only if you are willing to work in Night Shifts and Weekends
More Active Jobs:
Microsoft Careers Freshers Hiring for Data Analyst
Medtronic Freshers Job Recruitment For Intern: Graduate(Tech)- Apply Now
IBM Freshers Recruitment Drive For Technical Support Engineer: Apply Now
Important Note While Applying for Jobs:- Do read all the instructions and requirements carefully to apply for the job. All the communications from the organization will be on your registered Email ID. Keep Checking your Mailbox for the next round details once CV is shortlisted.
Important Notice and Disclaimer:- Tblogqus platform is a free Job Sharing platform for all the Job seekers. We don’t charge any cost and service fee for any job which is posted on our website, neither we have authorized anyone to do the same. Most of the jobs posted over TblogQus are taken from the career pages of the organizations. Jobseekers/Applicants are advised to check all the details when they apply for the job to avoid any inconvenience.
How to apply For the Oracle Off Campus Recruitment Drive 2024 for the profile of Business Analyst Jobs?
Click Here To Apply For This Job