IBM Off Campus Recruitment Drive: Greetings From TblogQus Jobs, Today we bring you a new job i.e IBM Off Campus for the role of Technical Support Engineer Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of IBM Jobs & Careers Hiring:
Organization: IBM
Job Profile: Technical Support Engineer
Job Location: Bangalore
IBM Off Campus Recruitment drive:
We are looking for Software Engineers who are self-starters, quick learners, and who enjoy working in a challenging, fast paced environment. Members of our teamwork with the world’s leading companies in industries including banking, commerce, insurance, social media, transportation and governments as they enable their mission critical business applications via the web.
Responsibilities:
- Providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills.
- Performing and managing medium to complex production (Technical) support tasks and activities that require beginner to subject matter knowledge regarding application and its functionality.
- In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem’s root cause.
- Our engineers continually flex their technology skills through driving problem resolution using improvements to existing and/or new technical support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients.
- This position is specifically for Technical Support Engineer candidates who will be part of a worldwide team responsible for diagnosing and troubleshooting appliance hardware, software & firmware problems within IBM Automation spanning multiple operating systems, virtual, and cloud.
- Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages.
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