Zoom Service Engineer- 2022 New College Grad (NCG) Freshers Recruitment Drive: Greetings From TblogQus Jobs, Today we bring you a new job i.e Zoom Off Campus for the role of Service Engineer Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of Zoom Jobs & Careers Freshers Hiring:
Organization: Zoom
Job Profile: Service Engineer
Job Location: Bangalore
Zoom Freshers recruitment drive:
About the job
As an escalation point, you will work closely with the Support, Product, Platform, Engineering, and Technical Operations teams as escalation engineer for support teams to identify problems, hypothesize on root cause, test issues, manage the bugs ticket queue, and whatever is required to resolve issues rapidly and get our customers back on track. The role requires that you can easily transition between speaking with Engineering, Developers and customers (both technically skilled and novices).
You are smart, resourceful, and a team player excited to solve problems, advocate for customers, and amplify ZOOM’s core values. Above all, you like to relentlessly pursue customer delight!
Responsibilities
- Monitor and manage service quality
- Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
- Collect information and document bugs with Engineering for product issues that are impacting customers. Build process or troubleshooting documentation in the support knowledge base. Deliver against customer experience and efficiency targets.
- Collaborate with multiple tiers of support, act as an escalation point, and investigate complex/corner issues.
- Assess and prioritize customer cases to ensure timely response and resolution according to service standards and best practices, with an emphasis on escalated cases.
- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. Serve as internal and external point of contact on customer matters and ensure customer issues are resolved as expediently as possible.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
Explore Zoom
- Hear from our leadership team
- Browse Awards and Employee Reviews on Comparably
- Visit our Blog
- Zoom with us!
- Find us on social at the links below and on Instagram
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How to apply For the Zoom Recruitment Drive for the profile of Service Engineer Jobs?
Apply Link/Registration Link of Zoom Off Campus Recruitment Drive & for more details: Click Here