Wipro Off Campus Recruitment Drive: Greetings From TblogQus Jobs, Today we bring you a new job i.e Wipro Off Campus for the role of Service Desk Analyst Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of Wipro Jobs & Careers Hiring:
Organization: Wipro
Job Profile: Service Desk Analyst
Job Location: Pune
Wipro recruitment drive:
Job Location – Pune
Work Mode – Work from office in 24*7 Rotational Shifts.
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Job Role :
1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
3. Identify and escalate tickets requiring urgent attention and action
4. Log all contacts and document all the activities and results accurately and completely within the incident management tool
5. Deal with and resolve helpdesk requests
6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
Profile Requirements:
1. Should be a fresher . (Graduate)
2. Excellent communications skills (verbal and written)
3. Knowledge on ITIL Framework and Terminologies
4. Knowledge on Windows, Mac operating systems & VDI environments
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How to apply For the Wipro Recruitment Drive for the profile of Service Desk Analyst Jobs?
Apply Link/Registration Link of Wipro Off Campus Recruitment Drive & for more details: Click Here