Unisys Recruitment Drive for Service Desk Associate (International Voice Support) – Engineering Fresher: Greetings From TblogQus Jobs, Today we bring you a new job i.e Unisys Off Campus for the role of Service Desk Associate (International Voice Support)-Engineering Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of Unisys Recruitment Drive for Service Desk Associate (International Voice Support) – Engineering Fresher:
Organization:- Unisys
Education: Bachelor’s Degree
Job Profile:- Service Desk Associate (International Voice Support)-Engineering
Job Location:- Bangalore
Job Description for the Unisys Off Campus Drive 2021:
Position Overview:
The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.
Responsibilities:
- First point of contact for all end user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
Skills, Experience & Qualifications:
- No prior experience required
- Key Skills:
- Excellent verbal and written communication.
- Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Multitasking and coordination skills
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Willingness and ability to work in shifts (24 x 7)
- Minimum Education Required:
- Bachelor’s Degree
You will be successful in this role if you have:
Key Qualifications
• Excellent verbal and written communication.
• Willingness and ability to work in shifts (24 x 7)
• Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
• Multitasking and coordination skills
• Team Player
• Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Important Note While Applying for Jobs:- Do read all the instructions and requirements carefully to apply for the job. All the communications from the organization will be on your registered Email ID. Keep Checking your Mailbox for the next round details once CV is shortlisted.
Important Notice and Disclaimer:- Tblogqus platform is a free Job Sharing platform for all the Job seekers. We don’t charge any cost and service fee for any job which is posted on our website, neither we have authorized anyone to do the same. Most of the jobs posted over TblogQus are taken from the career pages of the organizations. Jobseekers/Applicants are advised to check all the details when they apply for the job to avoid any inconvenience.
How to apply For the Unisys Recruitment Drive 2021 for the profile of Service Desk Associate (International Voice Support)-Engineering Jobs?
Apply Link & for more details of Unisys Careers at Bangalore location: Click Here