British Telecom Off Campus for the role of Team Manager at the Gurgaon location. Read The Full Post for all the details of Team Manager British Telecom Jobs such as Job Profile, Job Location, Salary, Education, Experience and other details related to this jobs.
About The Organization:- BT Global Services is a division of United Kingdom telecommunications company BT Group that provides global security, cloud and networking services to multinational companies worldwide, with operations in 180 countries. It was established in July 2000 as BT Ignite.
Job Summary of British Telecom Off Campus:
Job Profile:- Team Manager
Job Location:- Gurugram/Gurgaon
Salary Offered: Best In The Industry-
Job Function:- Customer Service
Job Description of British Telecom Off Campus:-
- The role holder is primarily responsible for the management of a mix of high volume straightforward products.
- He/she manages, leads, and motivates a team of Team Members who perform routine, clearly defined operational processes in a highly scripted high volume services environment.
- Key objectives are customer satisfaction, revenue collection and high quality of service.
Job Skills Requirements:-
- To own the customer relationship through a team of Team Members.
- To demonstrate good knowledge of BT / Consumer products and processes within own product areas.
- To build and maintain internal relationships across own organisation, and where appropriate, the wider unit.
- May act as the first escalation point for customer or internal issues.
- May be involved in providing information at a local level with trade unions.
- To demonstrate awareness of BT’s strategy and good knowledge of unit/ CBS strategy.
- To coach Team Members on processes and procedures for own products and ensure compliance targets are met for own team.
- To meet all people related targets – Attrition / Shrinkage / YourSay Scores.
- To meet all Process KPI targets for the Team.
- To communicate operational plans as it applies to the team, to manage work volumes within the team and report on productivity and other measures as required.
- Drive Process improvements with respect to Quality and Productivity.
- Take up additional responsibility as and when needed apart from BAU.
- Liaison with support departments to ensure smooth operations and provide resolution to Team queries.
- Escalate / Flag challenges to the LM for Potential issues with people and performance.
- To complete assigned Task on Time for Self & Team.
Authority/Decision Making
- Ensures delivery of an excellent customer experience in all customer contacts within team.
- Develops a plan to meet agreed targets and budgets so that team operates at minimum cost and maximum benefit.
- Acts as first level for customer escalations for own product area, and acts as a positive change agent.
- Follows standard procedures for escalations, or refers on to Line Manager, and implements process improvements within own team.
- Follows standard processes for the majority of problem solving issues.
- Takes responsibility and accountability for managing people, resource, targets and performance of a team so that all customer satisfaction, quality of service to customer, revenue, debtor control, cost and productivity targets are achieved whilst minimising the number of complaints.
Qualifications
- Minimum Graduate.
Skills/Experience
- Excellent coaching skills.
- Brilliant at written and verbal communication
- Ability to convert and communicate abstract ideas into understandable concepts
- Negotiation skills
- Ideally some experience as a line manager, or significant experience as a Team Member within the organisation is preferred.
Interested and Eligible Candidates can apply for the Team Manager British Telecom Jobs by clicking the link below:-
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