British Telecom Careers Job for the role of Subject Matter Expert at the Gurgaon location. Read The Full Post for all the details of Subject Matter Expert British Telecom Jobs such as Job Profile, Job Location, Salary, Education, Experience and other details related to this jobs.
About The Organization:- BT Global Services is a division of United Kingdom telecommunications company BT Group that provides global security, cloud and networking services to multinational companies worldwide, with operations in 180 countries. It was established in July 2000 as BT Ignite.
Job Summary of British Telecom Careers Job:
Job Profile:- Subject Matter Expert
Job Location:- Gurgaon
Salary Offered: Best In The Industry-
Job Description of British Telecom Careers Job:-
- The role holder is responsible for preparing, scheduling and delivering process training events, refresher sessions and measuring and reporting on the impact.
- They will work in close collaboration with Training and Operational teams.
- To attend TTT in order to build a robust level of knowledge and understanding of the processes, products and procedures to be rolled out to the operational teams.
- To plan and schedule training and upskilling interventions based on business requirements
- To function as the ambassador for his/her knowledge area by maintaining a high standard of process knowledge and to ensure this remains current at all times.
- Define the knowledge, skills and abilities required for practitioners to perform given responsibilities successfully
- To explain/document the processes required for practitioners to perform given responsibilities
- To consult on issues that occur during reviews and to guide on the development process
- To suggest exercises and/or case studies to reinforce learning
- To spend =>40 hours per month on calls/chats/other, in order to maintain excellent working knowledge of processes and products. (=>80hrs when not actively aligned with a batch)
- To understand, articulate and implement best practices related to the area of expertise
- To lead or be an active participant of a work group where his domain expertise is required
- To work collaboratively with the trainers in the overall provision of training to the operational teams.
- To meet goals and targets for the delivery and impact of training, both what and how
- To supply source materials, reference items, and supplemental resources
- To make the content richer by offering first-hand practical knowledge (anecdotal stories, case studies, best practices, tips and/or “tricks-of-the-trade”) that can be shared with others to embed and improve the knowledge exchange and transfer
- To be ready and willing to increase skills and knowledge through exposure to new or other processes or procedures, for any LoB or operational team and support BQ Management
- To be enthusiastic, positive and energetic at all times and act as an ambassador for training and learning in CBS, ensuring that training activity is a positive, effective and beneficial experience for individual and the organisation.
- To respond positively to feedback and coaching in order to develop and enhance own skills and abilities
- To be eager to learn and develop new skills in order to provide the highest standard of training to others
- To be flexible and accommodating in approach, in support of business requirements.
- Contributes to the planning and scheduling of training interventions.
- Participates in the roll out and delivery of products/services within a specific unit, geographical area or training discipline to support Unit business strategies.
- Monitors and provides feedback on impact of training activities
- Meet all agreed-upon turnaround times for deliverables, deliverable reviews, or deliverable sign-off
- Qualifications:
- Educated to degree level
Skills/Experience:
- Good experience of delivering, organising and assessing process and product training activity in a process or back office environment, ideally within the telecoms sector. Can be voice, chat, back-office, blended or technical in nature
- Highly energetic and engaging, motivates others and captures attention in a training situation
- Very organised, plans ahead, follows instructions and is reliable. Can work with minimal supervision.
- Able to communicate new information clearly to others in an engaging and effective way
- Excellent communication skills in English, both verbal and written.
- Ability to communicate confidently to large groups of people in a training environment.
- Good influence and conflict management skills, has a very positive approach.
- CAT Score – 6 and above
Interested and Eligible Candidates can apply for the Subject Matter Expert British Telecom Jobs by clicking the link below:-
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