Standard Chartered Off Campus Recruitment Drive : Greetings From TblogQus Jobs, Today we bring you a new job Standard Chartered Off Campus Recruitment Drive 2022 i.e for the role of Client Care Executive, Personal Clients – (2200016706) Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Company: Standard Chartered
Job Role: Client Care Executive, Personal Clients – (2200016706)
Experience : Fresher & Experience Both Can Apply
Qualification: Any Graduate
Salary: Up-to 3.5 to 5.5 Lakhs Per Annum Including Benefits/-
Job Location : Bangalore
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Job Description Standard Chartered Off Campus Recruitment Drive:
Required Qualifications & Skills:-
- Graduate.
- Fresher or with 1 – 2 years of experience in service / Sales / Collection (as per the job role).
- Excellent communication skills in written and verbal English.
- Basic computer skills.
- Strong service / Sales / Collection orientation (as per the job role).
- Strong knowledge of bank’s products and services and willingness to learn new products.
- Manage conflicts and solve problems.
- Patient, Non-Confrontational, Resilient.
- Positive, polite, cheerful and courteous.
- Flexible to stretch and work across different calendar days and time zones in a week / month.
Job Purpose:- To handle customer calls / issues while providing consistent delivery of customer delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.
Key Responsibilities:-
- Handle customer calls / issues quickly and effectively and end to end resolution (if applicable).
- Sign up customers for value added services and digital education (if applicable).
- Tag the call type accurately as appropriate.
- Give accurate information to customers on his queries / concerns.
- Have high awareness levels on KYC and Anti-money laundering Policy.
- Multi-skilled to handle both inbound and outbound calls (if applicable).
- Initiate and strive towards achieving set targets and service standards.
- Probe and identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable).
- Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / process gaps and highlight to the management.
- Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable).
- Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable).
- Customer Data Confidentiality to be strictly adhered to.
- Adherence to compliance with all applicable rules / regulations and group policies.
- Ensure KPI’s (Key Performance Indicator) and KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement.
- Follow up on delinquent accounts to negotiate for timely payments (if applicable).
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