Sitel Group recruitment drive 2020 for CSP Trainee: Greetings From TblogQus Jobs, Today we bring you a new job i.e Sitel Group Hiring CSP Trainee Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of Site Group Careers:
Organization:- Sitel Group
Job Profile:- CSP Trainee
Job Location:- Chennai
Experience Requirements:- 0-2 Years
Education Requirements:- B.E/B.TECH/BCA/B.Sc/B.Com
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Job Description For the Sitel Group recruitment drive 2020 Hiring CSP Trainee Jobs:-
Requirements/Eligibility:
- Fresher to 2 years from Any customer service Background. Experience in customer service or technical support preferred.
- Graduations – Any graduate
- Candidate must have excellent communication skills (English) – oral/ Written /Chat
- Must be flexible with rotational night shifts
- Age not more than 29
Roles/Responsibilities:
- As the first point of contact, you will guarantee the quality of the customer care service
- Manage all incoming technical support requests from clients via email and online chat (diagnosis and prioritization of requests)
- Troubleshooting reported issues, resolve via documented process and response templates or escalate them
- Answer inbound chat & OB , covering a full range of Client’s products and services including obtaining all information necessary for resolution of transaction.
- Achieve sales metrics by effectively communicating benefits of products and services to customers.
- Be knowledgeable of all Client marketing initiatives and effectively communicate marketing campaigns and promotions to customers.
- Utilize all available resources to reach out to prospects and turn those prospects into customers
- Sales through Customer Service
- All other duties as assigned
- Follow standard processes and procedures;
- Identify and escalate priority issues per Client specifications;
- Redirect problems to appropriate resource;
- Accurately process and record call transactions using a computer and designated tracking software;
- Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates
Selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
How To Apply For the Sitel Group Hiring CSP Trainee Job at Chennai location?
Apply Link: Click Here To Apply For This Job
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