SAP Off Campus Recruitment Drive: Greetings From TblogQus Jobs, Today we bring you a new job i.e. SAP Off Campus Recruitment for the role of Associate Solutions Support Engineer Jobs. Kindly read the full post for all the details regarding the i.e. Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of SAP Careers & Jobs Hiring:
Organization: SAP
Compensation: As Per Company Standards + Extra Perks/-
Experience: 1-3 years
Job Profile: Associate Solutions Support Engineer
Education: Bachelor’s Degree or Equivalent
Job Location: Bangalore
Job Description For SAP Off Campus Recruitment Drive 2023:
Roles & Responsibilities:
- Win customer loyalty by creating memorable experiences for customers.
- Responsible to deliver ‘customer-centric service experience’ to our customers during every interaction.
- Develop and maintain strong functional and technical product knowledge.
- Work with our APAC, EMEA or AMER based customers in resolving their queries, issues related to SAP Concur Product.
- Resolve customer issues with transparency and urgency.
- Maintain ownership of the issue, manage client expectations & drive deliverables.
- Provide regular updates on case statuses and escalate issues while maintaining the customer experience.
- Create availability in daily schedule for customer calls.
- Improve existing articles or create new articles for the Knowledge-Centered Service (KCS) knowledge base.
- Participate in (or drive, as requested) minor projects or initiatives.
- Responsible to make a human connection, demonstrate empathy and stay engaged until the customer query or issue is resolved.
- Explore opportunities to refine process practices and embrace change needed to achieve organizational goals.
- Conduct all external facing communication in a professional manner, and to a high level of customer service.
- Reinforcing a positive team culture by building and sharing knowledge, assisting others, and collaborating.
- Work effectively with peers, other departments, and management from different time zone to ensure customer needs or queries are handled effectively.
Role Requirements:
- Bachelor’s degree or equivalent
- External customer facing experience preferred
- Technical background with understanding of SQL preferred
- 1 to 3 years of experience in troubleshooting software / hardware / product / process / tool issues
- Ability to articulate a message to all levels of an organization (written, verbal, and presentation skills (English)
- Display passion for & responsibility to the customer, business & team
- Ability to work in a diverse cultural environment and be agile for change
- Research based learning oriented, analytical mindset for expert problem solving
- Task based, process driven approach to achieving objectives
- Schedule flexibility working on the weekdays & weekends
- Preferable experience with SAP Concur products or on similar SaaS / Cloud products
- Preferable experience on Finance & Accounts, knowledge in SQL, Python or any programming language for automation
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How to apply For the SAP Off Campus Recruitment Drive for the profile of Associate Solutions Support Engineer Jobs?
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