Samsung Freshers Off Campus Recruitment Drive 2024: Greetings From TblogQus Jobs, Today we bring you a new job i.e Samsung Off Campus for the role of IT Helpdesk Engineer Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of Samsung Freshers Job & Careers Hiring 2024:
Organization:- Samsung
Education: Bachelor’s Degree
Experience: Fresher
Job Profile:- IT Helpdesk Engineer
Job Location:- Bangalore
Job Description for the Samsung Off Campus Recruitment Drive 2024:
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements and skills
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- Degree in IT, Computer Science or relevant field
Skills and Qualifications
- responding to technical support calls from end users of computers and software applications
- setting up and installing new computers, networks and software
- setting up user accounts and profiles on the network
- installing updates, known as patches, to software applications
- installing and configuring operating systems, anti-virus software and other applications
- diagnosing and fixing network problems and hardware or software faults
- maintaining inventories of hardware and software
- managing backups of servers, in case of data loss
- keeping a record of issues and faults along with solutions, for future reference.
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How to apply For the Samsung Off Campus Recruitment Drive 2024 for the profile of IT Helpdesk Engineer Jobs?
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