Remote: Salesforce Entry Level Off Campus Recruitment Drive 2023 : Greetings From TblogQus Jobs, Today we bring you a new job Salesforce Off Campus Recruitment Drive 2023 i.e for the role of Technical Support Engineer (Application/Server) Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of Salesforce Fresher & Experienced Jobs & Careers Hiring 2023:
Company: Salesforce
Job Role: Technical Support Engineer (Application/Server)
Job Type : Fresher & Experienced
Salary: As Per Company Standards + Company Benefits/-
Qualification: BTech/BE
Location : Bangalore/Work From Home
Job Description for Salesforce Off Campus Recruitment Drive 2023:
- Learn the Tableau products and continue to build technical skills to support global customers with their issues. This will involve debugging, troubleshooting, and taking ownership to see that the issue is fully resolved, including handling customer concerns
- Achieve KPI goals consistently such as Productivity, CSAT, TTR
- Act as a trusted advisor to the customer on issues related to their Tableau products and infrastructure resulting in high customer satisfaction
- Collaborate with different teams such as TAMs, Sales, Ops Admins, Dev etc. at Tableau to provide a magnificent experience to the customer
- Identify and improve documentations and processes
- Develop and maintain technical expertise in assigned areas of product functionality and apply that expertise efficiently to help customers
- Review support cases for technical and troubleshooting accuracy
- Replicate issues (inhouse)and provide solutions and RCA’s within stipulated time
- Make effective use of communication channels such as email, calls and other electronic methods to interact optimally with customers
Requirements:
- Technical Support experience handling global customers
- Strong troubleshooting skills in Windows, Linux, Database and IP Networking
- Ability to communicate technical concepts clearly and effectively
- Analysis, troubleshooting, and problem solving expertise
- Effectively prioritize and call out customer issues
- Translate product and business requirements quickly and effectively into technical solutions whilst adhering to the agreed specification
- Do timely updates of tasks to match the severity levels
- Excellent written and verbal communication skills
- Effective communication and interpersonal skills to be able to establish rapport with people at all levels
- The ability to work in teams as well as independently
- Take a proactive approach to work without close supervision
- Should be patient, persistent and attentive to details with strong work ethic and Organizational Skills
- Positive attitude
- Willingness to work in shifts and over the weekend
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