PhonePe Off Campus Recruitment Drive: Greetings From TblogQus Jobs, Today we bring you a new job i.e PhonePe Off Campus for the role of Advisor Social Media, Customer Experience Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of PhonePe Jobs & Careers Hiring:
Organization: PhonePe
Job Profile: Advisor Social Media, Customer Experience
Job Location: Bangalore
PhonePe recruitment drive:
About the role:
We are looking for specialists for the Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.
In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.
One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience
Responsibilities:
- Act with integrity & think customer-first in every interaction
- Handle basic PhonePe account and transaction related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Ideal candidate should :
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritise, and manage time effectively
- Should be able to speak in English and Hindi
- Graduation (10+2+3) is Mandatory
- 0 – 2 years of work experience in a customer facing role
- Multilingual skills (spoken + written) in South Indian languages are preferred
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How to apply For the PhonePe Recruitment Drive for the profile of Advisor Social Media, Customer Experience Jobs?
Apply Link/Registration Link of PhonePe Off Campus Recruitment Drive & for more details: Click Here