Greetings From TblogQus Jobs, Today we bring you a new job i.e OSI Systems Recruitment Freshers Technical Support Specialist. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level.
About Organization:- OSI Systems, Inc. is an American company based in California that develops and markets security and inspection systems such as airport security X-ray machines and metal detectors, medical monitoring and anesthesia systems, and optoelectronic devices.
Organization:- OSI Systems
Job Profile:- Technical Support Specialist
Job Location:- Hyderabad
Experience Requirements:- 0-2 Years
Salary:- Not Disclosed
Education Requirements:- BTech( CSC, IT & ECE) or BSC computers graduates passed out in 2018/19/20
Job Category:-Information Technology Jobs, Software Engineer Jobs
Job Description For the OSI Systems Recruitment Freshers Technical Support Specialist:-
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Responsibilities
Requirement for the role :
• 0 – 2 years of experience in Application/Batch Monitoring/Call centre would be an added advantage.
• Good Communication Skills – Oral & written.
• Willingness to work 24/7 in shifts on rotational basis
• Must be a well-organized , a self-starter to learn quickly
• Ability to do multi-tasking and work in a TEAM
• Ability to work under pressure
• Ability to speak to users across the globeJob Description :
• Technical Support will be the 1st point of contact to all the technical needs of the users
• Respond to the user Incidents/requests either via mail, call, chat or in person based on the need.
• Coordinates, diagnoses and troubleshoots reported operational issues in 24/7 environment.
• Provides applications support services to employees with technical problems and information technology issues
• Provides timely resolution of issues, problems or escalation on behalf of customer to appropriate technical personnel.
• Provides case status updates to management and end-users.
• Supports and maintains effective relationships with users.
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
• Self-starter, fast learner and a team player with strong communication and interpersonal skills.
• Tech Support Executive must be willing to take up the most challenging IT issues of Employees and work towards excellence.- Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
- Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
- It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
- Duties may be modified or assigned at any time to meet the needs of the business.
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