Oracle Off Campus Recruitment Drive 2022 : Greetings From TblogQus Jobs, Today we bring you a new job Oracle Off Campus Recruitment Drive 2022 i.e for the role of Technical Support Analyst Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Company: Oracle
Job Role: Technical Support Analyst
Job Type : Fresher & Experience Both Can Apply
Qualification: Any Graduate
Location : Bangalore/Work From Home
About Oracle
We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data.
Job Description for Oracle Off Campus Recruitment Drive 2022
As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).
Roles & Responsibilities
- Monitoring Customer events board 24*7
- Acknowledge new events and perform correct categorization of issue.
- Create Incident based on the Severity / Impact of the issue
- Notification of the Incident to the customer via Email or Phone
Education & Skills
- Good understanding of UNIX architecture (Solaris, Linux…)
- Basic understanding of Database concepts & architecture
- Understanding of terminal services such as SSH, Telnet.
- Understanding of ticketing systems such as Remedy
- Proven Oral and Written communication skills
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