Mphasis Off Campus Drive 2022 Hiring for the Role of Transaction Processing : Greetings From TblogQus Jobs, Today we bring you a new job i.e Mphasis Off Campus for the role of Back Office Transaction Processing Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of Mphasis Recruitment 2022:
Organization:- Mphasis
Education: Graduation
Job Profile:- Back Office Transaction Processing
Job Location:- Bangalore
Experience: 0-1 Years
Employment Type:- Full Time, Permanent
Functional Area:- Customer Success, Service & Operations
About Mphasis
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.
Job Description for the Mphasis Recruitment 2022 for Back Office Transaction Processing:
Education Required:-
- High School pass is minimum requirement with Excellent Communication skills
- BSc, B.Com and BA or Diploma holders (12+3 years of education)
Skills & Qualifications:-
- Must have 0-3 years of Back-office operations experience.
- Freshers can also apply.
- Good communication skills.
- Good understanding of supply chain management / order tracking and documentation
- Should be flexible with shift timings. Should also be ready to work in US shifts hours; 9 hours
- Excellent keyboard skills with an average speed of minimum of 25 words per min with 85% accuracy
- Should have good English comprehension skills and should be able to comprehend customer requirements and act on the information accordingly.
Job Description:-
- The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities. This role is for someone who excels at and multi-tasking.
- Should be able to proactively track pending customer orders and provide resolution.
- Process and execute service orders and accurately update and maintain internal systems
- Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
- Build specifications for the client, coordinate with service providers and cross functional teams to build catalogs and business rules.
- Quarterly review of client portal and internal systems to ensure prices and device specifications in the match the catalogues built in the external portals
- Build and update internal knowledge system with client business rules
- Submit test orders to cross functional teams
- Coordinate with clients and service providers to address escalations received from other teams
- Adherence to schedules/ turnaround times and shifts, effectively manage time, while handling multiple priorities
- Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information.
- Assist team lead in creating coaching module, ADHOC reports etc
- Takes initiative to improve processes by putting forth creative ideas, offering suggestions for process/portal improvements.
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How to apply For the Mphasis Recruitment Drive 2022 for the profile of back office Transaction Processing Jobs?