Microsoft Off Campus Recruitment Drive 2022 : Greetings From TblogQus Jobs, Today we bring you a new job Microsoft Off Campus Recruitment Drive 2022 i.e for the role of Support Engineer Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Company: Microsoft
Job Role: Support Engineer
Job Type : Fresher & Experience Both Can Apply
Qualification: Any Graduate
Location : Kolkata/Work From Home
Job Description for Microsoft Off Campus Recruitment Drive 2022
Microsoft is hiring for the role of Support Engineer!
Roles & Responsibilities
- Represent Microsoft and communicate with enterprise customers via telephone, written correspondence, or electronic service about finding solutions for technically complex problems identified in Microsoft products
- Solve highly complex problems (at different levels), involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line. Frequently, these problems will not only be technically complex but requiring the highest level of customer skill
- Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases
- Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate
- Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions
- Write complex technical articles and sample programs for a knowledge base
- Maintain strong working knowledge of pre-release products and take ownership of product improvement in key product areas. Critical Exposure Areas
- Good communication skills and good service skills are expected
Education & Skills
- Bachelor’s degree in engineering, computer science, or related field with a minimum CGPA of 8/10
- Should be graduating in the year 2022
- Good to have Microsoft Technology Certifications. (.Net, Azure)
- Fluent in verbal and written English
- Deep understanding of markets, customers, and related technology
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