Kyndryl Technical Support Associate Off Campus Recruitment Drive 2022 : Greetings From TblogQus Jobs, Today we bring you a new job Kyndryl Technical Support Associate Off Campus Recruitment Drive 2022 i.e for the role of Technical Support Associate Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Company: Kyndryl
Job Role: Technical Support Associate
Job Type : Fresher & Experience Both Can Apply
Qualification: Bachelor’s Degree
Location : Multiple Locations
Job Description for Kyndryl Technical Support Associate Off Campus Recruitment Drive 2022:
As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention.
Responsibilities:
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Kyndryl Internal End Users and External.
- Commercial End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solution, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers.
- Providing remote infrastructure support delivery and performing problem cause analysis.
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service.
- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process / product improvements.
- Anticipating customer needs and effectively addressing concerns related to their issue or resolution.
- Providing direct technical assistance to customers via phone, email, and chat.
Eligibility Criteria, Experience and Professional Skills Required
- Bachelor’s / Master’s degree in the related field.
- 0-2 years of experience in IT industry.
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results.
- Hands-on expertise to assemble a complete and accurate problem / symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts.
- Experience in user level familiarity with at least one e-mail client-outlook, Notes etc.
- Find opportunity and implement process improvements.
- Ability to empathize and work with customers in real-time to resolve issues,
Preferred Technical Skills:
- Ability to work well in a fast-paced environment.
- Awareness of basic networking concepts and technologies.
- Ability to meet a set of defined account agent productivity measurement .
- Willingness to work in shifts as needed.
- You love collaborate environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
- Ambitious individual who can work under their own direction towards agreed targets / goals and with creative approach to work.
- Intuitive individual with an ability to manage change and prove time management.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
- Up tp date technical technical knowledge by attending educational workshops, reviewing publications.
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