Infosys BPM Off Campus Recruitment Drive: Greetings From TblogQus Jobs, Today we bring you a new job i.e Infosys BPM Off Campus for the role of Customer Support Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of Infosys BPM Jobs & Careers Hiring:
Organization: Infosys BPM
Job Profile: Customer Support
Job Location: Pune
Infosys BPM recruitment drive:
Infosys BPM hiring for “Freshers – Customer Support”
Work Location: Pune
Skills: Customer Support
Designation: Process Executive
Exp: 0- 2Yrs
Shift: 24*7(Flexible Shift)
Qualification: Any graduate
Job Description
• To improve customer confidence being empathetic to a variety of new and experienced learners needs.
• Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.
• Actively support customer queries on general enquiry, activations, fulfillment, disputes ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
To participate in an on call, providing a 24 hours, first line support service to customers
- Escalate an issue according to the company escalation processes.
- Ensure Customer Service Level Agreements are met or exceeded;
- Respond to customer enquiries in a timely and efficient manner;
- Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
- Execute transactions as per prescribed guidelines and timelines
- Ensure customer/user confidentiality and data protection at all times
If interested, please share your resume with below details to thilberttadorine.p@infosys.com
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How to apply For the Infosys BPM Recruitment Drive for the profile of Customer Support Jobs?
Apply Link/Registration Link of Infosys BPM Off Campus Recruitment Drive & for more details: Click Here