Google Off Campus Drive 2020 is hiring for the role of Incident Manager at the Bangalore location. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
About The Organization:- Google LLC is an American multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, search engine, cloud computing, software, and hardware. It is considered one of the Big Four technology companies, alongside Amazon, Apple, and Facebook. Read The Full Post for all the details of Incident Manager Google Jobs such as Job Profile, Job Location, Salary, Education, Experience and other details related to this jobs.
Job Summary of Google Off Campus Drive:
Job Profile:- Incident Manager
Job Location:- Bangalore
Education:- Any Graduate
Experience:- 10 Year’s
Minimum qualifications of Google Off Campus Drive:
- Bachelor’s degree in a technical or communications field or equivalent practical experience.
- 10 years of experience building a technical support team in a technology, technology services, SaaS or cloud business.
Preferred qualifications:
- Experience in virtualization, multi-tenant cloud infrastructures, storage systems and content delivery networks.
- Experience collaborating and working cross-functionally with Engineering and Product teams. Experience working and partnering with supplier management at a global scale.
- Ability to work effectively across many functions to influence, manage and drive communications narratives across the internal organization.
Job Description of Google Off Campus:-
- You will partner and collaborate closely with Infrastructure, Engineering, Operations, Technical Support, Customer Success and Sales Leadership to ensure delivery of a unified support experience for customers.
- You’ll ensure flawless execution of the incident resolution process, with transparent communication that drives very high levels of internal/external customer satisfaction.
- You will work directly with customers as a management point of contact in certain circumstances to provide assurance and resources as needed.
- As a Critical Incident Manager, you’ll be a customer-focused, operational leader, responsible for flawlessly executing Google’s critical incident response operation.
- As a member of the Cloud Support Compliance and Communications team, you have exceptional technical knowledge of complex SaaS systems and deep experience leading internal and external rapid response to complex incidents.
- Lead cross-functional post-incident process reviews to ensure continuous improvement of operations and execution.
- Evaluate the severity of every incoming issue, ensuring that issues are assigned by the appropriate manager with a case owner within specific SLOs and issues are fully handed off to the receiving manager.
- Address incoming escalations from executives and/or receptionists and route to the appropriate resource/teams.
- Handle any multi-customer issues by posting to a company-wide chatter group, ensuring resources are keeping customers updated. Pull in appropriate parties as needed.
- Communicate with the customer and own from a management perspective any new cases when the appropriate support manager is not available.
Interested and Eligible Candidates can apply for the Incident Manager Google Jobs by clicking the link below:-
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Apply Link:- Click Here To Apply
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