HCl Technologies Off Campus Drive 2022: Greetings From TblogQus Jobs, Today we bring you a new job i.e HCL Technologies Off Campus for the role of Associate Engineer-Product Support Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
HCl Technologies Off Campus Drive 2022 For Associate Engineer-Product Support :
Organization:- HCL Technologies
Education: Any Graduate
Job Profile:- Associate Engineer-Product Support
Job Location:- Noida
Experience : Freshers and Experience Both Can Apply
Salary:- up to 6 to 8 lakhs per annum/-
Job Description for the HCl Technologies Off Campus Drive 2022:
1.Responsible for validating the information provided by Sales team in the CRM Tools.
2.Filling correct information on the ASR as per Telco’s requirements.
3.Sending the ASR to different LECs post verifying all pre-requirements.
4.Chasing LECs for real time status updates.
5.Calling LECs and driving completion on the pending orders.
6.Responsible to maintain LEC intervals & SLAs.
7.Complete rework activity and manage improvements in all exit criteria.
8.Sharing real time updates with Sales & LEC POCs using CRM Tools.
9.Maintaining and exceeding SLA’s.
10.Compliance on % Met CCD.
11.Compliance on % Met short interval.
12.Compliance on Failure to open Testing event that results in missed activation.
13.Maintaining Quality standards and meet Quality EFQ & AQS Targets.
14.Compliance to company/client data security and process policies.
- The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
- To clearly understand the Ticket raised in CRM and document the requirements
- To comply to agreed SLA or customer timelines and adhere to the high quality norms set to ensure zero-error
- Improving skill level through Self development or nominating training programs Skill reverification Tests
- DFP (Desktop for Publishers) tool Technical support with HTML, Java Script and CSS
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