DXC Technology Off Campus Recruitment Drive: Greetings From TblogQus Jobs, Today we bring you a new job i.e DXC Technology Off Campus for the role of IT Expert Service Desk-Quality Analyst Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of DXC Technology Jobs & Careers Hiring:
Organization: DXC Technology
Job Profile: IT Expert Service Desk-Quality Analyst
Job Location: Bangalore
DXC Technology recruitment drive:
Job Description:
- Monitor call/chat/Email interactions, documentation, and process compliance of support engineers
- Proficient with all ServiceDesk tools and processes
- Excellent verbal and written communication skills.
- Good initiative, problem-solving, priority setting, and collaboration skills along with basic organizational and analytical skills.
- Experience with monitoring and reacting to system events and end-user / business requests.
- Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
Responsibilities:
- Conduct Quality evaluations for support staff based on predefined Quality assessment form/template.
- Evaluate different parameters such as Customer Service, Technical and Process compliance.
- Responsible to drive performance improvement on all quality-related metrics such as Handle time, CSAT, Process compliance.
- Provide coaching and feedback on all quality parameters to all level 1 engineers
- Communicate process changes to all employees in the business
- Conduct new hire as well as refresher training for all engineers on the expected quality standards.
- Train/Coach frontline engineers and provide refreshers on specific topics, if and when required
- Build and share monthly Quality reports for Service Desk Performance.
- Adhere to Policies & Procedures (compliance)
- Work to achieve individual and team goals
- Protect confidential and sensitive information and materials
- Accomplish other duties as required
Min. Qualification : Graduate in any stream
Certifications Required: ITIL preferred
Job Level : 4.1
Excellent written & spoken communication skills required
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How to apply For the DXC Technology Recruitment Drive for the profile of IT Expert Service Desk-Quality Analyst Jobs?
Apply Link/Registration Link of DXC Technology Off Campus Recruitment Drive & for more details: Click Here