Deloitte India Off Campus Recruitment Drive: Greetings From TblogQus Jobs, Today we bring you a new job i.e Deloitte India Off Campus for the role of Analyst-End User Support Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of Deloitte India Freshers & Experienced Off Campus Recruitment Drive:
Organization: Deloitte India
Job Profile: Analyst-End User Support
Experience: Freshers & Experienced Both Can Apply
Education: BTech, BE & Engineering Graduates
Job Location: Hyderabad/Work from home
Job Description For Deloitte India Off Campus Recruitment Drive:
Work you’ll do
· Focus on delivering world class customer service to every customer coming at the ITS Walk-up.
· Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes.
· Install and configure firm-standard images on laptops & desktops.
· Interface with outside customers and vendors as required
· Follow direction of immediate supervisors or managers to implement new technology.
· Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements.
· Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution.
· Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer relationship.
· Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLT’s) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory.
· Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems).
· Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required.
The team
TSS team is proud to be part of Deloitte’s Information Technology Support Services spread across Hyderabad, Mumbai, Bengaluru & Delhi. This team is responsible to accomplish various Customer support task at the ITS walk-up to deliver world class customer service. This team takes care of new hire laptop setup, End of Lease activity, PDA support, Printer support & VC support at local offices.
Qualifications
Required:
· B. Tech, BE & Engineering Graduates
· Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage.
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