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Deloitte Fresher Hiring for Service Desk Lead-Consultant

Deloitte Hiring 2023

Deloitte Fresher Off Campus Recruitment Drive 2023: Greetings From TblogQus Jobs, Today we bring you a new job i.e Deloitte Off Campus for the role of Service Desk Lead-Consultant Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-

Job Summary of Deloitte Fresher Job & Careers Hiring 2023:

Organization:- Deloitte

Education: Any Graduate

Experience: Fresher

Job Profile:- Service Desk Lead-Consultant

Job Location:- Pune/Hyderabad/Work From Home

Job Description for the Deloitte Off Campus Recruitment Drive 2023:

Position Summary

Service Desk Lead-Consultant

The team provides world-class and round the clock technical support for digital applications to clients and practitioners globally. We currently provide support for 20 priority digital applications which includes “Global Intela”.

Job Description

The Core Business Operations (CBO) portfolio is an integrated set of offerings that addresses our clients’ heart-of-the-business issues. This portfolio combines our functional and technical capabilities to help clients transform, modernize, and run their existing technology platforms. Moreover, CBO seeks to enhance our clients’ business operations and help them take advantage of new technologies through innovation aided by designing, implementing, and deploying sector-specific solutions and programs. 

As our clients navigate dynamic and disruptive markets, these solutions are designed to help them drive product and service innovation, improve financial performance, accelerate speed to market, and operate their platforms to innovate continuously. Our focus on driving our strategy and investment around Cloud, in addition to our previously established software engineering and operational transformation capabilities, positions us for long-term success in the market.

Roles & Responsibilities

Chat, Phone and Email Support across the Globe.

·        Closely monitor ticket queue to provide quality assurance of tickets in progress.  

·        Should have Excellent understanding of Quality & Operational metrics

·        Coach and monitor the team and leads in day-to-day operations &people management

·        Analyze reports for team performance on processes

·        Escalate issues in a timely manner across functions and suggest alternative approach

·        Ensure adherence to the process deliverables (KPIs)

·        Ability to proactively seek pre-empt and prevent bottlenecks by implementing practical solutions within tight deadlines

·        Review/audit transactions performed by team leads to create a conducive and stimulating environment for the teams to accomplish their goals

·        Must keep a track of monthly Billability and Capacity Plan as per client requirement

·        Should be able to handle all types of internal & external Audits

·        Work closely with all support function teams

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Click Here to Apply for Deloitte Recruitment Drive 2023 Jobs for Analyst

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