Deloitte Off Campus Recruitment Drive 2022 : Greetings From TblogQus Jobs, Today we bring you a new job Deloitte Off Campus Recruitment Drive 2022 i.e for the role of Customer Support Analyst Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Company: Deloitte
Job Role: Customer Support Analyst
Job Type : Fresher & Experience Both Can Apply
Salary: As Per Company Standards + Company benefits/-
Qualification: Any Graduate
Location : Hyderabad/Work From Home
Job Description for Deloitte Off Campus Recruitment Drive 2022:
This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines. Keep users informed about their Incidents’ status at agreed intervals. Log all Incident/Service Request details & functions as the first point of contact for users.
What you’ll do·
- Customer handling skills – Call etiquettes ·
- End to End ticket management·
- Basis ITIL concepts of Incident, problem & change management is must·
- Experience in managing voice & non-voice support (Calls, chats & email)·
- Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
- Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate.
- Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role.
- Process incoming service requests, incidents and change requests and formulate appropriate response.
- Manage multiple support mailboxes and respond to emails.
- Triage and troubleshoot issue(s) reported on all applications.
- Report and record any new defects on all applications.
- Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization.
- Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS).
- Provision user accounts for external (non- Deloitte) client users.
Qualifications:
The ideal candidate should:
·Comfortable to work in 24*7 environment (rotating shift changes up to every month):
Ø 5:30 AM – 2:30 PM IST,
Ø 2:00 PM – 11:00 PM IST
Ø 9:00 PM – 06:00 AM IST
Technical Requirements:
- Any Graduate.
- 0-1 year experience Excellent Customer service (Phone / Chat / Emails)
- Excellent spoken English Language proficiency
- Proficient with MS-Office
- ServiceNow experience preferred
- Exposure to application support, ITIL framework etc.
- Excellent written & verbal skills
- Customer Service experience
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