Concentrix Off Campus Recruitment Drive 2024: Greetings From TblogQus Jobs, Today we bring you a new job i.e Concentrix Off Campus for the role of Analyst Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of Concentrix Freshers Job & Careers Hiring 2024:
Organization:- Concentrix
Education: Graduate / Undergraduate in any discipline
Experience: Entry Level
Job Profile:- Analyst
Job Location:- Gurgaon
Job Description for the Concentrix Off Campus Recruitment Drive 2024:
What you’ll be doing
– Analysing trends such as call volume, average handle time and attendance to understand and plan for potential over staffing/under staffing
– Monitoring and tracking access issues across all levels and all required systems
– Tracking and logging network issues to provide insights to operations and impacts on performance
– Monitoring schedule adherence to assist the management team in achieving target driven adherence goals
– Retrieving all messages recorded on the attendance line
– Monitoring workforce management as required
What you’ll need
– Excellent communication skills
– Proficiency in MS Office
– Excel skills (Advantageous)
– Knowledge, experience and understanding of key contact centre performance metrics such as service levels, delivery against target intervals, call monitoring as well as schedule adherence
– Experience with workforce management products and contact centre monitoring applications (Advantageous)
– Must have a real time management Experience.
– Should be from WFM department .
– Excellent Communication skills.
– Current role should be of RTA.
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How to apply For the Concentrix Off Campus Recruitment Drive 2024 for the profile of Analyst Jobs?
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