Cintra Off Campus Recruitment Drive 2023: Greetings From TblogQus Jobs, Today we bring you a new job i.e Cintra Off Campus for the role of Associate Service Desk Analyst Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of Cintra Freshers Job & Careers:
Organization:- Cintra
Experience: Freshers
Job Profile:- Associate Service Desk Analyst
Job Location:- PAN India
Job Description for the Cintra Off Campus Recruitment Drive 2023:
What Will You Be Doing?
- 24×7 Level 1 IT Service Desk support
- Managing the central mailbox and addressing the user queries
- Track the incidents to conclusion in line with SLAs and quality standards.
- Helpdesk (Ticket Logging, dispatching & email support)
- Liaison & co-ordinate with Level 1 support and escalate the issue to L2 on time
- Ultimate responsibility for ownership of all customers incidents or logged service requests
- Sending daily reports – Logged, Resolved, Open tickets [Pending with L2]
- Provide Incident, query and service request management and monitoring (incl. escalation)
- Report on known outage and service impacts
- Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
What About You?
- Experience in using helpdesk ticketing system (JIRA, ServiceNow, Remedy etc.)
- Good knowledge of ITIL based Incident/Change/Problem management
- High level written and verbal communication skills (English)
- Ability to troubleshoot issues quickly and find solutions to solving them
- Great knowledge of IT processes and willingness to constantly update knowledge
- Ability to multi-task, working on more than one issue simultaneously
- Must be flexible to work in rotating shifts and be part of a rostered-on call team during weekends
- Intermediate Excel skills for reporting (for e.g., VLOOKUP, Pivot, Index, Match)
- Strong customer service skills with a passion to exceed customer expectations.
- Knowledge of ITIL v3, ideally with an ITIL certification.
Great To Have:
- Previous Experience/ Familiarity with Service Management/Incident management tools (JIRA service management, ServiceNow, Remedy etc.)
- Experience/Knowledge of Oracle and Cloud technologies desired.
- Basic excel operations knowledge – ( Vlookup, index match, pivot tables ) is preferred
Qualifications and Certifications:
- Education: BE or B.Tech or any other related professional degree preferred.
More Active Jobs:
Salary:- 4-10+ Eurofins Freshers & Experienced Hiring For QA Test Engineer: Apply Now
Walmart Careers Freshers Recruitment For Technology Services Engineer 1
Amazon Entry Level off Campus Recruitment Hiring for Data Analyst
Salary: INR 5-8+ LPA HPE Careers Data Engineer
Important Note While Applying for Jobs:- Do read all the instructions and requirements carefully to apply for the job. All the communications from the organization will be on your registered Email ID. Keep Checking your Mailbox for the next round details once CV is shortlisted.
Important Notice and Disclaimer:- Tblogqus platform is a free Job Sharing platform for all the Job seekers. We don’t charge any cost and service fee for any job which is posted on our website, neither we have authorized anyone to do the same. Most of the jobs posted over TblogQus are taken from the career pages of the organizations. Jobseekers/Applicants are advised to check all the details when they apply for the job to avoid any inconvenience.
How to apply For the Cintra Off Campus Recruitment Drive 2023 for the profile of Associate Service Desk Analyst Jobs?
Click Here To Apply For This Job