BT Off-Campus Recruitment Drive 2020-21: Greetings From TblogQus Jobs, Today we bring you a new job i.e BT Off-Campus for the role of Trainee Business Service Support Advisor Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of BT Careers:
Organization:- BT
Education: Graduate in any Stream
Job Profile:- Trainee Business Service Support Advisor
Job Location:- Gurugram
State Street Off-Campus Recruitment Drive 2020-21 for Data Management-Associate 2 at Pune location
Job Description for the BT Off-Campus Recruitment Drive 2020-21:
You’ll have the following skills & experience
- Provide Experience in customer service in a Call Centre environment
- Good cross-cultural awareness to be able to effectively communicate with UK customers
- Exposure in Order management with the ability to recognize the customers’ needs
- Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
- PC literate with good system navigation skills
- Good Data input skills
- Good Problem solving
- Good written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholders
- Logical reasoning skill
- Competence in Windows-based tools (Outlook/Word/Excel/Access)
- Graduate in any stream
About this role:-
- The role involves captures, categorize, process, track, and report on customer requests around order fulfillment and Jeopardy management.
- A proactive approach to managing, monitoring service requests and escalating where necessary
You’ll have the following responsibilities:-
- Comply with Service level agreement and take necessary actions in cases of over and under delivery on service request to manage customer perception and expectation as well as delivery costs.
- Ownership of / Accountability for Proposal development end-to-end and order management.
- Responsible for workflow activities of all Requests and order inquiries to completion.
- Confirm appropriate actions assigned to the service request and doing a regular follow-up in case of no response
- Perform Order request tool updates throughout the lifecycle of the order
- Raising and tracking of purchase orders related to service requests
- Order placement for Customer‐approved service requests
- Order management through to delivery at staging/site
- Supports and participates in process improvement opportunities.
- Quality closure on the request as per defined checklist
- When dealing with customers aspire to deliver an excellent customer experience
- To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process
- Adhere to relevant shift patterns and break schedules
- Take responsibility for personal development and drive own performance
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How to apply For the BT Recruitment Drive 2020-21 for the profile of Trainee Business Service Support Advisor Job at Gurugram?
Apply Link & for more details of BT Careers at Gurugram location: Click Here