Amdocs off Campus Drive 2021: Amdocs Off Campus 2021 Drive is great opportunity for applicants looking for Amdocs Technical & Business Operations Analyst Jobs. Amdocs inviting Recent graduates and/or equivalent experience applicants for Amdocs off Campus Drive.
Amdocs Off Campus Drive 2021 is coming up to hire talented candidates for Technical & Business Operations Analyst at the Pune location. Students can register for Amdocs Off Campus Drive 2021. So, check the direct link for the Online Registration of Amdocs Off Campus Drive 2021 at the end of this article.
Amdocs Off Campus 2021 is hiring for the Position of Technical & Business Operations Analyst. Interested candidates can apply for the recruitment drive of Amdocs Off Campus 2021 and register through the given link. The detailed eligibility criteria and the application process of Amdocs are given below.
Here, you will get the information about the recruitment of Amdocs Off Campus Drive 2021 such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for Amdocs Off Campus drive 2021 Technical & Business Operations Analyst Job opening at the Pune location.
Job Summary of Amdocs Careers India:
Company Name: Amdocs
Qualification: Recent graduates and/or equivalent experience
Job Profile: Technical & Business Operations Analyst
Job Location of Amdocs: Pune
Job Description of Amdocs Recruitment Drive 2021:
In one sentence
The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.
What will your job look like?
• You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
• You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
• You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
• You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
• You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
• You will update checklists for quality assurance and progress tracking, following standard operating procedures.
• You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
• You will ensure crystal clear communication and documentation as a point of contact.
• You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
• You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
• You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
All you need is…
- Recent graduates and/or equivalent experience.
- Experience with ticket-handling system is an advantage.
- Documentation skills, excellent verbal and written communication skills.
- Experience in using MS Office and end-user applications.
- Technical experience in related field; preference for computer sciences.
- Bachelor’s degree or equivalent experience.
- Preference for computer sciences, technical diploma (India), or technical degree.
Why you will love this job:
• You will get to show off your fine-tuned skills for resolving issues and helping the end-user.
• You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.
• You will have the opportunity to work in a multinational environment for the global market leader in its field.
This notification is for the recruitment of Technical & Business Operations Analyst from Amdocs Off Campus Drive 2021. You can apply through the given link for the profile of the Technical & Business Operations Analyst.
Important Note: Candidate must read all the instructions and requirements carefully while applying for the job. You have to fill all the required fields and all the communications from the company will be on your registered Email ID. Keep checking your email for the next round once the Resume is shortlisted.