Accenture Off Campus Recruitment Drive 2020: Accenture is hiring for the role of Service Desk Specialist Engineer at the Bangalore location.
Greetings From TblogQus Jobs, Today we bring you a new job i.e Accenture Hiring Freshers Service Desk Engineer Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
About Organization:- Accenture plc, is an Irish-domiciled multinational professional services company. A Fortune Global 500 company, it has been incorporated in Dublin, Ireland since 1 September 2009.
Job Summary of Accenture Off Campus Recruitment Drive 2020:
Organization:- Accenture
Job Profile:- Service Desk Specialist Engineer
Job Location:- Bangalore
Experience Requirements:- 0 to 2 Years
Salary:- As per Industry Standard
Education Requirements:- Any Graduate
Job Category:- Software Engineering, Information Technology Jobs
Job Description For the Accenture Hiring Freshers Service Desk Engineer Jobs:-
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA’s.
- You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
- In Service Desk Voice Support team you will be responsible to perform day to day operations while maintaining SLA’s & solve queries related to disputes and coordinating with customer.
- You will be recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
- You will have to manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
- Good to have skills: Good communication skills, Effectively collaboration and team work,Adaptable and flexible, Interpersonal skills, Time Management.
Job Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Interaction is within own team and direct supervisor.
- Detailed instructions on all tasks will be provided at this role with close supervision.
- Decisions made impact own work and are closely supervised.
- Individual contributor as a part of a team with a predetermined, narrow scope of work.
- Please note that this role may require you to work in rotational shifts.
How To Apply For the Accenture Hiring Freshers Service Desk Engineer Jobs?
Apply Link: Click Here To Apply For This Job
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