Elevate Off Campus Freshers Recruitment Drive: Greetings From TblogQus Jobs, Today we bring you a new job i.e Elevate Off Campus for the role of Trainee-Information Technology Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of Elevate Jobs & Careers Freshers Hiring:
Organization: Elevate
Job Profile: Trainee-Information Technology
Job Location: Gurgaon
Elevate Freshers recruitment drive:
Overview
Elevate is looking for a Trainee in Information Technology. This opportunity is for early-career starters interested in breaking into the tech industry while gaining real-world experience.
In this role, you will provide technical support to clients to help them quickly and effectively solve issues. You will be part of a new team to ensure high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.
Responsibilities & Qualifications
Specifically you will:
- Provide first contact support Receives and handles requests for service, following agreed procedures.
- Promptly allocates calls as appropriate
- Logs incidents and service requests and maintains relevant records
- Identities and classifies incident types and service interruptions
- Record incidents cataloging them by symptom and resolution Acts under guidance to record and track data for your services.
- Act as an escalation point for advanced or difficult help requests.
- Build rapport with internal and external customers
- Escalate incidents with accurate documentation to a suitable technician or vendor, when required
- Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken through to final resolution.
- Use remote tools and diagnostic utilities to aid in troubleshooting
- Research solutions through the internal and external knowledge base as needed.
- Install the software and ensure definitions are up to date.
- Test fixes to ensure the problem has been adequately resolved.
- Develop help sheets and FAQ lists for end users.
Experience
- Junior College or some college (must not have received a Bachelor’s degree yet)
Skills for Success:
- Ability to communicate effectively (verbal and written) with multiple stakeholders to understand and resolve issues
- Experience with Microsoft Office tools, creating/maintaining excel
spreadsheets - Attention to detail and problem-solving ability
- Ability to analyze data and communicate ideas clearly
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How to apply For the Elevate Recruitment Drive for the profile of Trainee-Information Technology Jobs?
Apply Link/Registration Link of Elevate Off Campus Recruitment Drive & for more details: Click Here