DXC Technology 2018,2019,2020,2021 Batch Off Campus Freshers Recruitment Drive: Greetings From TblogQus Jobs, Today we bring you a new job i.e DXC Technology Off Campus for the role of Global Service Desk Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of DXC Technology Jobs & Careers 2018,2019,2020,2021 Freshers Hiring:
Organization: DXC Technology
Job Profile: Global Service Desk
Job Location: Bangalore, Chennai, Noida (Basis business requirements)
Year of Passout: 2018 Batch, 2019 Batch, 2020 Batch, 2021 Batch
DXC Technology 2018,2019,2020,2021 Freshers recruitment drive:
| Functional Summary Global Service Desk agents are the first point of contact for Clients to resolve various business systems and applications related problems; onsite engineering personnel; and Authorized Service Providers on standard, specialized or complex systems. They are required to interact with customers across geographies (through multiple support mediums) and provide issue resolution / right responses, positively and in a professional manner. |
| Roles and Responsibilities Required to interact with customers across geographies (through multiple support mediums:Calls/Chats/Emails/Portals) and provide issue resolution / right responses, positively and professionally.Work within a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.Provide the most appropriate solutions through remote contact, probe problems and communicate in such a way that non-technical users can comprehend instructions and advice.Collaborate with other resolver groups to identify solutions that foster first call resolutionBe proactive & anticipate issues or situations which impact service availability and critical response time, and recommend necessary mitigation steps escalating to management’s attention, where appropriate |
| Job Specifications Excellent communication skills (English) in both written and verbal communication.Familiarity & hands-on experience with computer technology Familiarity with application support (preferred)Problem solving skills & accuracy in data entry.Experience in a phone based remote role, e-support, e-chat or similar (preferred)Flexible to work in rotational shifts 24×7 |
| Educational Qualification Education: Pass grades in 10th, 12th, and GraduationBranch Allowed: All the Non-Engineering and Engineering graduates are eligibleYear of Pass out: 2018, 2019, 2020 and 2021Gaps in Education: Not more than 2 years of Gaps in EducationBacklogs / Arrears: No Active Backlogs and ArrearsCost to Company: 2.6 LPA (Fixed)Service Agreement: No service AgreementShould be available to join us on immediate basis post the selection processShould be an Indian Citizen or should hold a PIO or OCI card, in the event of holding a passport of any other country.Bhutan and Nepal Nationals need to submit their citizenship certificate. |
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How to apply For the DXC Technology Recruitment Drive for the profile of Global Service Desk Jobs?
Apply Link & for more details of DXC Technology Careers at Bangalore, Chennai, Noida (Basis business requirements) location: Click Here