CGI Off Campus Recruitment Drive for Service Desk-Associate Systems Engineer: Greetings From TblogQus Jobs, Today we bring you a new job i.e CGI Off Campus for the role of Service Desk-Associate Systems Engineer Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of CGI Service Desk – Associate Systems Engineer Job Recruitment Drive:
Organization:- CGI
Job Profile:- Service Desk-Associate Systems Engineer
Job Location:- Bangalore
Category: Infrastructure/Cloud
Position ID: J1221-1271
Employment Type: Full Time
Job Description for the CGI Off Campus Service Desk – Associate Systems Engineer Hiring:
Position Description:
Service Desk Analysts are required to:
Respond to requests for technical assistance by following prescribed procedures.
Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related incidents
Log all contacts and document all the activities and results accurately and completely within the incident management tool.
Assign unresolved tickets to the appropriate support team.
Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
Identify and escalate tickets requiring urgent attention and action.
Stay current with system information, changes and updates.
Adhere to work schedules, attendance and leave policies. Expected to work in a 24/7 environment on rotational shifts
Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards Participate in the recruitment process for initial member screening
Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
Knowledge of customer service principles and practices, ITIL and ITSM
Knowledge of IT applications, systems and networks
Experience in handling technical support for an international organization
Problem analysis and solving
Learning, adaptability and attention to detail
Ability to type while handling customer contact
Tolerance to stress, performance driven and continuously improving
work experience required:
Worked as Service Desk / Helpdesk support technician as Level 1 technicians within his/her team, handling calls in for an international / Global client (preferred North American/ European experience).
Skills:
- Customer Service & Support
- Multi-tasking
- English
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How to apply For the CGI Recruitment Drive for the profile of Service Desk-Associate Systems Engineer Jobs?
Apply Link & for more details of CGI Careers at Bangalore location: Click Here