SAP Off Campus 2022 Freshers & Experience Recruitment Drive for Support Associate: Greetings From TblogQus Jobs, Today we bring you a new job i.e SAP Off Campus for the role of Support Associate. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of SAP Off Campus 2022 Freshers & Experience Job Recruitment Drive for Developer Associate:
Organization:- SAP
Education: B. E/ BTECH/MTech or a minimum of 2 years of experience in Support, Software Development, or Quality Assurance
Job Profile:- Support Associate
Experience: 0-3 Years of experience
Job Location:- Bangalore/Work From Home
Job Description for the SAP Off Campus Freshers & Experience Hiring:
What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
Key Tasks:
The support engineer will be working on the SAP Ariba Supplier Lifecycle and Performance.
1) Incident Solving
- Owns and manages concurrent SRs in a ticketing system.
- Provides solutions to technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications.
- Adheres to KPIs, especially responsiveness SLAs and productivity goals.
- Reports errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions.
- Maintains personal broad knowledge of product area and deep component expertise.
- Participates in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations.
- Collaborates with global support engineers across the product area to drive positive customer outcomes.
- Provides ongoing and timely communication via phone and email to customers regarding the status of their requests.
- Provides on-call support during evenings and weekends as required by a rotational schedule.
2) Knowledge Transfer
- Coaches and mentors other Support Engineers to increase their product expertise and productivity.
- Drives creation of knowledge in component area of expertise and drives proactive proliferation of knowledge by creating Knowledge Base Articles and wiki documents.
3) Additional Tasks
- Maintains and follows personal development plan by leveraging formal training and knowledge plans.
- All other duties as assigned.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:
Work Experience:
- Degree in Information Technology/Computer Science or similar areas Preferred
- Experience in Support, Software Development or Quality Assurance
- Positive attitude and passion towards Customer support
- Experience with one or more of the following:
- Writing SQL queries
- Analyzing logs based on error codes
- Reading Java and object-oriented programming
- Reading JSON (JavaScript Object Notation)
- XML, including SOAP and HTML
- Troubleshooting and debugging common web-browsers
- Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds
- Exceptional written and oral communication skills; ability to listen and work with customers in real-time. Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction
- Proven ability to manage multiple tasks or projects with changing priorities. Thrives in a fast-paced environment and ability to work cross-culturally
- At least 0-3 Years working with an enterprise cloud application preferred
Education
- Bachelor’s or Master’s Degree with a technical discipline or a minimum of 2 years of experience in Support, Software Development, or Quality Assurance
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How to apply For the SAP Recruitment Drive for the profile of Support Associate.?
Click Here To Apply For SAP Support Associate Job