Microsoft Off Campus Recruitment Drive 2021: Greetings From TblogQus Jobs, Today we bring you a new job i.e Microsoft Off Campus for the role of Support Engineer Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Micorsoft Careers is hiring freshers graduate for the position of Support Engineer in Bangalore location. The detailed eligibility and application process of Microsoft Freshers Job for Support Engineer is given below.
Job Summary of Microsoft Careers hiring Support Engineer:
Organization:- Microsoft
Job Profile:- Support Engineer
Job Location:- Bangalore
Epsilon Off Campus Drive 2021 hiring Freshers Analyst | BE/BTech | BSC/BCA
Job Description for the Microsoft Off Campus Recruitment Drive 2021:
Customer Experience & Success
• Do you want to empower every person and every organization on the planet to achieve more?
• Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?
• If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.
In Customer Experience & Success, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.
Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.
Our culture is built around attributes that drive our every decision and our every action:
• Customer Obsession – we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted.
• Growth Mindset – we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.
• Diverse & Inclusive – we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.
• One Microsoft – we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.
• Making a difference – we drive impact by looking for ways to continually improve our day to day responsibilities and the connections between our work and others.
Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.
Responsibilities
• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
• Act internally as a customer advocate.
• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
• Advise customers on how to gain additional value from their Microsoft products.
• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
Qualifications:
Required
• Knowledge of MS Office Applications (Word, Excel, PowerPoint)
• Understanding of client/server, networking, and Internet technologies fundamentals.
• Database skills for SQL Server Development / SQL Reporting services.
• Experience in network operations, software support or I.T. consulting.
• Candidates must also have strong customer service, accurate and logical problem solving, communication skills, and the ability to work in a team environment.
Experience in one or more of these areas desirable
• Knowledge about the following areas in SharePoint
o User Administration
o Site administration
o Shared Service Provider Administration
o Service Applications.
o OCSI – Office Client Server Integration).
o Troubleshooting issues with Office Web Access.
Language Qualification
English Language: fluent in reading, writing and speaking.
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How to apply For the Microsoft Recruitment Drive 2021 for the profile of Support Engineer Jobs?
Apply Link & for more details of Microsoft Jobs & Careers at Bangalore location: Click Here