British Telecom Off Campus Drive 2020 for the role of Associate at the Gurgaon location. Read The Full Post for all the details of Associate British Telecom Jobs such as Job Profile, Job Location, Salary, Education, Experience and other details related to this jobs.
About The Organization:- BT Global Services is a division of United Kingdom telecommunications company BT Group that provides global security, cloud and networking services to multinational companies worldwide, with operations in 180 countries. It was established in July 2000 as BT Ignite.
Job Summary of British Telecom Off Campus Drive 2020:
Job Profile:- Associate
Job Location:- Gurgaon/Gurugram
Salary Offered: Best In The Industry-
Job Function:- Customer Services
Job Description of British Telecom Off Campus Drive 2020:-
- Contract delivery shared service delivers critical business functions for BT’s large and complex tier 4 & 5 contracts.
- A contract associate is required to carry out the processes which includes commercial functions like billing etc and operational functions like project managing service requests etc in a timely manner while achieving required quality parameters – exceeding or meeting the SLA targets.
- The associate must undertstand pricing and be able to work independently on producing deliverables in each of CDSS towers meeting the RFT and personal targets.
- Be able to participate in relevant trainings and work under the floor operations management team in the defined operations framework.
- Be able to work and flexible in working in rotating shift environment to support global time zones and customers.
Job Responsibilities:-
- Handle back office (and in most cases speaking to the end customer) processing tasks including reconciliations, commercial management and transaction processing in an efficient and accurate fashion for CDSS customers
- Follow through tasks and take ownership to ensure they are completed to the required standards
- Delivering excellent customer service without compromising business needs
- Escalate queries to a team manager as appropriate, and ensure these hand-offs are completed in a timely fashion
- Ensure all requests are handled within required service standard
- Establish and maintain effective working relationships with colleagues and customers alike
- Maintain regular and consistent attendance, punctuality and appearance
- Pursue personal development of skills and knowledge necessary for the role, and take responsibility for own learning
- Analyse and interpret financial statistics and other data and produce relevant reports
- Adhere to stated policies and procedures relating to quality management
- Think out of the box to deal with in-life process issues to meet customer SLA.
Qualifications:
- Minimum of two years experience in either a UK Telecom, banking and/or finance role or international BPO experience
- Experience of carrying out financial reconciliations- desirably in the areas of revenue and commercial data
- Highly Numerate, good understanding of Microsoft Excel
- Excellent written and spoken English
- Minimum graduate level education (3 Year degree course)
- Competence in Windows based tools (Outlook/Word/Excel/Access)
- A self starter and ability to manage their own work with minimal guidance
- Commercial acumen or project delivery capability
Skills/Experience:
- Being able to work in a team
- Being able to follow a standard operating model and governance
- Being able to take ownership if tasks assigned and complete them on time, escalate early to the Operations management
- Experience in working in a diverse and fast paced work environment
Interested and Eligible Candidates can apply for the Associate British Telecom Jobs by clicking the link below:-
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Apply Link:- Click Here To Apply
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Team Manager British Telecom Jobs Gurgaon
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