British Telecom Off Campus Job hiring for the role of Customer Helpdesk at the Gurugram location. Read The Full Post for all the details of Customer Helpdesk British Telecom Jobs such as Job Profile, Job Location, Salary, Education, Experience and other details related to this jobs.
About The Organization:- BT Global Services is a division of United Kingdom telecommunications company BT Group that provides global security, cloud and networking services to multinational companies worldwide, with operations in 180 countries. It was established in July 2000 as BT Ignite.
Job Summary of British Telecom Off Campus Job:
Job Profile:- Customer HelpDesk
Job Location:- Gurgaon/Gurugram
Salary Offered: Best In The Industry-
Job Function:- Customer service
Job Description of British Telecom Off Campus Job:-
- As a Customer Helpdesk, candidate needs to provide semi technical/technical support and handle Simple Service request implementation as well as triage for different service towers for the BT Global and bespoke customers to support business 24x7x365.
- Candidate needs to do pre & post checks for the existing running configurations, assist and notify stake holders (e.g TDA, CSM & teams dealing other service towers) as well as customer proactively, if there is any network related issue or RISK during validation.
- Candidate is required to support project work, migrations and operations in addition to request fulfilment within Line of Business.
- To be successful in this role, you must be a motivated and quick learner, possess strong problem solving skills, willingness & drive to support customer; and be someone who embraces challenges.
- Double keying information from customer specific ITSM tool to BT Expedio.
- Validate, review and traige the technology specific requests to relevant teams.
- Acknowledge customer about status of request.
- Groupmailbox monitoring and acknowledging internal and externals customers.
- Fetching reports from Expedio and customer’s ITSM tools.
- Ability to validate, segregate and triage the task raised by customer to different implementation queues.
- Tactful and patient with external end users/customer, BT or customer’s 3rd party and all internal stakeholders.
- Excellent verbal and written communication skills,
- Answering user’s queries over the phone, email, Request fulfilment tools/web portal.
- Follow standard procedures to escalate any unresolved issues to the appropriate internal teams
Interested and Eligible Candidates can apply for the Customer Helpdesk British Telecom Jobs by clicking the link below:-
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