NTT Off Campus Drive 2020: NTT DATA is hiring for the role of Network Engineer at the Pune location.
About Organization:- NTT DATA Corporation is a Japanese multinational system integration company and a partially-owned subsidiary of Nippon Telegraph and Telephone. Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967. Read the full post for all the details regarding NTT Hiring Network Engineer Jobs | CCNA Jobs | CCNP Jobs.
Job Summary of NTT DATA Off Campus Recruitment Drive 2020:
Organization:- NTT Data
Location:- Pune
Experience:- 2 to 4 Years
Education Requirements:- Any Graduate/B.E/B.Tech
Salary:- Not Disclosed
Industry:- Networking Jobs, Information Security, CCNA jobs, CCNP jobs
Job Description of NTT DATA Off Campus Recruitment Drive:
Job Description:-
- The role is responsible for providing a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.
- Their primary objective is to ensure zero missed service level agreement conditions.
- The MS Services Engineer (L1) focuses on first line support for standard and low complexity incidents.
Job Responsibilities:-
Stakeholder engagement
- Internal: engage with internal services engineering team, receive instructions, and manage escalation of incidents as necessary following agreed procedures.
- External: proactively act as first-line technical support for clients and monitoring platform (including call handling, ticket creation and logging and the analysis, assignment and escalation thereof).
Value Chain Linkage
- Managed Services Operations Centre
- Managed Services Center of Excellence (CoE)
- Managed Services Transition
- Managed Services Cross Functional Services
Job Skills and attributes
Managed Job Services:
Identifies and resolves technical problems and fulfils requests following agreed procedures. Uses appropriate and standard tools and procedures to diagnose and resolve incidents. Carries out agreed maintenance tasks and fulfils requests as required.
Service Level Management Job:
Proactively monitors and confirms the resolution of incidents or completion of requests such that accurate service level measurements are maintained.
Incident Management:
Following agreed procedures, identifies, registers and categorises incidents. Gathers information to enable incident resolution, resolves incidents according to agreed procedures and where necessary promptly allocates incidents to other functions or resolver groups. Update knowledge articles to reflect new work instructions or procedures.
Configuration Management:
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
Service Request Management:
Apply standard process and procedures to fulfil requests from clients, adhering to service level agreements or operational agreements. Route them to the right function, resolver group as necessary. Update knowledge articles to reflect new work instructions or procedures.
Teamwork:
Work effectively as part of a team which may be local or virtual/global.
Work Outputs
Monitor operational infrastructure:
The MS – Services Engineer (L1) monitors client infrastructure and solutions. In this regard they will respond to monitoring events and perform corrective and/or resolution actions or escalated accordingly and/or log as required.
Identify problems and errors:
- The MS – Services Engineer (L1) identifies problems and errors prior to or when they occur by monitoring the system.
- He or she will log all such incidents in a timely manner with the required level of detail necessary
- They liaise with all stakeholders including client IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution.
- The MS – Services Engineer (L1) will routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
- This could include identification of problematic systems in a client environment or regular times certain incidents occur.
- They will either identify potential solutions for reduction/avoidance or seek assistance from L2+ team members or other functional teams. MS Service Engineer (L1) also flags any repeat incidents or service requests for automation.
Incident management
When required they will take responsibility receiving calls, emails, chat sessions and incidents at the services desk. They assist in analysing, resolving and where required assigning and escalating the support requests. They also provide telephonic or chat support to clients where required. They update incidents with progress and resolution details.
Execute approved maintenance activities:
Where required, the MS – Services Engineer (L1) will execute approved maintenance activities. These activities could include system patching, system upgrades including software deployment or configuration changes. Taking direction from their team leader or senior team members, they will execute the maintenance activities assigned to them. This will include familiarising themselves with the work instructions, ensuring the change record is approved, executing the activities according to work instructions, executing any exceptions or errors to senior team members and updating the change record to indicate the completion time and status.
Ensure resolution of incidents and requests:
Investigate incidents assigned to them and apply appropriate procedures to resolve them. Apply standard operating procedures for service requests. Ensure efficient and comprehensive resolution of incidents and service requests. This could involve resolution following agreed procedures calling on their own technical skills and competency or ensuring that resolution is completed by coordinating with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident to resolution within the service level conditions. Where necessary, they escalate incidents and requests to a resolver group or other functional teams. Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by Dimension Data procedures.
Shift handover:
MS – Services Engineers (L1) that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity. They complete and maintain any shift hand hover schedules.
Knowledge Management:
They will utilise knowledge management systems as part of all work activities to ensure adherence to agreed procedures. They will proactively identify opportunities for additions, modifications or improvements to knowledge management systems in order to reduce incident resolution time and increase the number of activities that can be completed at L1.
Quality Management:
They will proactively identify opportunities for work optimisation including opportunities for automation of work, request fulfilment and incident resolution tasks performed by L2+ that could be completed by L1, opportunities for repeat incident avoidance and other general process improvement opportunities.
Next career steps
- MS – Services Engineer (L2)
- Senior Service Delivery Service Desk Agent
- Incident Coordinator (Cross Functional Services)
Education required
- Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- 15 years of education
How To Apply For NTT Hiring Network Engineer Jobs | CCNA Jobs | CCNP Jobs?
Apply Link:- Click Here
More Networking Jobs:-
IBM Hiring Network Engineer Jobs | CCNA Jobs | CCNP Jobs
Amazon hiring Network Security Engineer Jobs | Bengaluru Jobs
Google hiring Network Engineer Jobs Bengaluru | CCNP Jobs | CCNA Jobs
Cisco Hiring Technical Consultant Network Engineer Jobs | CCNA Jobs | CCNP Jobs
TCS Hiring Network Engineer Jobs India | CCNA CCNP Jobs
DXC Technology Hiring Network Engineer FreshersBangalore
Interview Questions and Answers:-
Top 50 Networking CCNA Interview Questions and Answers
Top DHCP Interview Questions and Answers
IP Address Interview Questions and Answers
ARP Interview Questions and Answers
Important Note While Applying for Jobs:- Do read all the instructions and requirements carefully to apply for the job. All the communications from the organization will be on your registered Email ID. Keep Checking your Mailbox for the next round details once CV is shortlisted.
Important Notice and Disclaimer:- Tblogqus platform is a free Job Sharing platform for all the Job seekers. We don’t charge any cost and service fee for any job which is posted on our website, neither we have authorized anyone to do the same. Most of the jobs posted over TblogQus are taken from the career pages of the organizations. Jobseekers/Applicants are advised to check all the details when they apply for the job to avoid any inconvenience.