Cisco Off Campus Drive 2020 Jobs Hiring TECHNICAL CONSULTING ENGINEER – Cloud TAC: Cisco is hiring for the role of Technical Consulting Engineer-Cloud TAC at the Bangalore location.
About Organization:- Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, software, telecommunications equipment and other high-technology services and products. Read the full post for the Cisco Hiring TECHNICAL CONSULTING ENGINEER – Cloud TAC Jobs | CCNP Jobs.
Job Summary of Cisco Off Campus Drive 2020:
Company:- Cisco
Location:- Bangalore
Job Type: Experienced
Salary: As Per Industry Standard
Job Description of Job Summary of Cisco Off Campus Drive 2020 for the role of TECHNICAL CONSULTING ENGINEER – Cloud TAC:-
Support Cloud and Hybrid Products: Cisco WebEx, Jabber IM (Cloud), CMR , WebEx Teams Services (Call, Message, Meet), hybrid services and along with phone and conferencing endpoints connected to the cloud.
Provide highest-level technical support to help resolve sophisticated customer problems from on-prem to Cisco Cloud.
Engage with the Engineering Business Unit to influence the quality and serviceability of products.
Innovate – Identify and work with BU to improve tools, script automation, or other activities that will enable the TAC engineer to work more efficiently and speed accelerate issue identification and resolution.
Incident Leadership – Coordinate or execute processes as needed for internal/external comms and management updates during production incidents/outages/maintenances.
Request, process, write and manage the delivery of RFO/RCA summary statements from Cloud Engineering.
Communicate and work effectively with staff at all levels of the organization and cross-functionally
Provide regular status to other service and delivery leaders on trends, issues, opportunities, and issues, and deliver constructive feedback both face to face and in writing.
Job Requirements:-
CCNP, CCIE Collaboration preferred.
Minimum of 3 years of experience supporting SaaS solutions, enterprise applications, solutions and/or collaboration infrastructures is required. “Real-time” service support environment experience is helpful.
Skilled understanding of:
Networking – Routing Switching (TCP/QoS)
Microsoft Solutions (Exchange, Active Directory, LDAP)
Microsoft (IIS, SQL), VMWare, Linux, SSL Certs
Strong demonstrable understanding and support experience of Microsoft Office, Windows, Mac OS, iOS, Android OS.
CUCM
Telepresence (VCS Expressway, VCS controller, TMS, Conferencing, TPS)
Protocols (SIP, RTP, DTMF, SAML, SMTP), Web Proxy and Web API experience would be required.
Ability to provide leadership across the entire collaboration solution to lead a technical team to find and resolve customer issues
Lead by example, mentor, and train others
Technically astute, willing and able to pick up technology and concepts and develop training and content
Effective listening and good interpersonal skills (both verbal and written)
Ability to work with Engineering architects to influence serviceability and usability design
Comfortable in a fast-paced, self-guided, multifaceted and fast paced environment
Education Requirements For Cisco Job:-
Graduates in Computer Engineering; Computer Programming; Information Technology; Management Information Systems & Computer Science, with high academic score at graduate level.
At least 3 – 5 years’ experience in support of Cisco Unified Communications or Business Video Solutions.
Troubleshooting experience and knowledge of VOIP/Video signalling
Understanding of WebEx – Cloud application services, or Software as a Service (SaaS).
CCNA
Good understanding of call control protocols
Hands On Experience – Log Analysis (SIP/PRT/Wireshark/Http log/Fiddler)
Fluent in English, written and verbal.
Strong customer focus and willing to help peer and customer with an attitude provide solutions
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