Cisco Off Campus Recruitment Drive 2020: Cisco is hiring for the role of High Touch Operations Analyst (Intern)-India UHR in Bengaluru, Karnataka, India. Interested and Eligible applicants can apply for this recruitment drive.
You will get information regarding the Cisco Drive for High Touch Operations Analyst (Intern)-India UHR and register through the given link. The detailed information such as eligibility criteria, experience or fresher, and much more are given below.
Highlight of Cisco Off Campus Recruitment Drive 2020:
Company Name: Cisco
Job Role: High Touch Operations Analyst (Intern)-India UHR
Location: Bengaluru
Batch: 2021/22 passout only.
Job Type: Intern
Who You Are
- Ability to work as a team member in a cross-functional matrix environment.
- Strong critical thinking and decision-making skills.
- Business Communication skills.
- Have basic knowledge of excel and reporting.
- Good Customer handling and escalation management.
- Be a passionate relationship manager.
- Focused and seeing things through from start to finish.
- Persistent in approach and must be good at continuously following up with different teams to get the job done.
- The requirement is for 2021/22 passout only.
Desired Skills
- Understanding of Cisco product and solutions.
- CCNA or equivalent technical/networking knowledge.
- ITIL v3 foundation.
What You’ll Do
- The team is a highly skilled group whose #1 focus is to help customers realize smooth day to day customer operations.
- You continually monitor the technical support needs of your customer, track every open service request, and make sure that resources, both at Cisco and within customer organization, are aligned appropriately to resolve issues quickly and completely.
- Ongoing case management and assisting primary HTOM’s in escalation management of service requests
- Case review and backlog management to ensure SLA’s are met.
- Weekly, monthly, and quarterly reports and meetings with the status of your service requests.
- Use the power of influence to get the work done and improve overall operational efficiency.
- Your skills will be complemented by improved soft skills and leadership. You’ll get hands on experience in accountability and responsibility handlings.
Who You’ll Work With
CX is a team of extraordinary guides who focus to deliver exclusive customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through exceptional financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
The team is a varied group of individuals with 3-15 years of experience across domains of operations management, account management, project management, incident management, escalation handling. The team is ITIL v3 certified with immense experience in service operations industry.
How to apply for the profile of High Touch Operations Analyst (Intern)-India UHR of Cisco Recruitment Drive 2020?
Apply Link of Cisco & For More: Click Here
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