Trigent Off Campus Drive 2020: Trigent is hiring for the role of Service Desk Specialist at the Bangalore location.
About Organization:- Trigent enables clients to transform, modernize and standardize IT environment by leveraging emerging technologies and a proven hybrid global delivery model. Read the full post for all the details regarding Trigent Hiring Service Desk Specialist Jobs Freshers | Trigent Offcampus Jobs
Job Summary of Trigent Off Campus Drive 2020:
Organization:- Trigent Software
Job Profile:- Service Desk Specialist
Location:- Bangalore
Salary:- Not Disclosed
Experienced:- Freshers (1 – 5 Years)
Education Requirements:- BE/B Tech/MCA/MBA in Systems/MSc or equivalent University degrees in technology
Job Description of Trigent Off Campus Drive 2020:-
Roles and Responsibilities
- Leading incidents and requests to resolution Development & Implementation of process and workflows
- Contributing to the Change Management Process
- Should follow Escalation Management Process
- Respond to customers in case of escalations in a timely and accurate manner
- Experience with ticketing tools (Service Now, BMC Remedy ITSM tool etc.)
- Address operational system issues including file and share permissions, user accounts and installing applications
- Expertise in administering windows Operating Systems/servers
- Proficiency with desktop hardware and software, including operating systems and MS Office products remote dial-in users.
- Expertise on Microsoft, specifically Active Directory, DNS, DHCP, Group Policy, OWA, Remote systems administration and Servers technologies
- Advanced knowledge of desktop operating systems, network topology, desktop security, imaging, and desktop hardware and software installation procedures.
- knowledge of using MS Office (Especially Outlook/0365)
- Knowledge of troubleshooting Citrix, QTP, Oracle, ERP, DBA, SSL certificates, CRM tools, Microsoft Lync, SharePoint, and LiveMeeting will be added advantage
- Basic Knowledge of IP addressing Networking, VPN, DNS, TCP/IP and Antivirus
- Provide end to end support for Servers/network, applications and operating system, handheld devices (Active Sync)
- Analyze system logs and identify potential issues with server systems
- Familiar with other windows Server roles and features
- Implement application systems, in partnership with IT Solutions personnel
- Investigate and resolve application problems
- Install, upgrade, configure and maintain server systems hardware and software
- Implement application systems, in partnership with IT Solutions personnel
- Incidents & service requests handling accurately following the ITIL practices
- Provides communication to the end user on the progress and status of the issues “as needed”
- Identifying pain areas or potential areas concern within the client IT Environment and assist in Incident Management
- Should be flexible to work in fixed/rotational 24x7x365 shifts
Desired Candidate Profile
- Having experience of 1 – 5 years in Service desk/voice customer service and support
- experience with problem solving involving hardware, software and networks
- Expert in building Customer relationship. Mandatory
- Professional communication skills with the ability to communicate effectively to a diverse audience and their accents.
- Effective time management skills and Listening skills Mandatory
- Should possess good knowledge and real time experience of supporting Infra
- (understanding of Windows)
- Ability and willingness to work in a large 24*7*365 Service Desk environment
- Exposure to call routing software and ITSM tool sets preferable (Candidate needs to
- have experience in working tickets on Service Now, Remedy etc.) Preferred
- Any Graduate, desired B.Tech/B.E/BCA/MCA
How To Apply For the Trigent Hiring Service Desk Specialist Jobs Freshers | Trigent Offcampus Jobs?
If interested please share your updated cv to below mail id OR please call to below number mentioned.E- mail – abhilash_s@trigent.comMobile – 9632389950
If selected you will be working as a permanent employee for Trigent Software Ltd and deployed to our client location
Please fill the below details:-
Current CTC:
DOB :
EXP CTC:
Total Experience:
Relevant Experience:
PAN Card No:
Official Notice Period:
Negotiated Notice Period:
Present Location:
Preferred Location:
Reason for change
Holding any offers:
More Jobs:-
Trigent Hiring Cybersecurity Analyst Jobs Freshers | Salary 6 Lakh | 0 to 1 Year
Cisco Hiring Software Engineer Fresher | Fresher Jobs | 2021 Batch
Trigent Software Hiring DATA ANALYTICS Engineer Jobs | 0 – 1 year Experience
Important Note While Applying for Jobs:- Do read all the instructions and requirements carefully to apply for the job. All the communications from the organization will be on your registered Email ID. Keep Checking your Mailbox for the next round details once CV is shortlisted.
Important Notice and Disclaimer:- Tblogqus platform is a free Job Sharing platform for all Job seekers. We don’t charge any cost and service fee for any job which is posted on our website, neither we have authorized anyone to do the same. Most of the jobs posted over TblogQus are taken from the career pages of the organizations. Jobseekers/Applicants are advised to check all the details when they apply for the job to avoid any inconvenience.