BT Off Campus Recruitment Drive 2020: BT is hiring for the role of Trainee Business Service Support Advisor at the Gurugram location.
Greetings From TblogQus Jobs, Today we bring you a new job i.e BT Hiring Trainee Business Service Support Advisor Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of BT Off Campus Recruitment Drive 2020:
Organization:- BT
Job Profile:- Trainee Business Service Support Advisor
Job Location:- Gurugram
Experience Requirements:- Fresher
Education Requirements:- Fresher Graduate
Job Description For the BT Hiring Trainee Business Service Support Advisor Jobs:-
Key Responsibilities:.
- To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
- To ensure prompt and accurate information being provided with appropriate resolution
- To achieve operational targets as defined by for the process
- To maintain queue levels to agreed SLA targets levels
- To achieve and maintain a good knowledge/capability of BT systems.
- When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls.
- To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams
- To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process
- To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team.
- Share best practice within the team and across the Digital Care Community
- Adhere to relevant shift patterns and break schedules
- Take responsibility for personal development and drive own performance
You’ll have the following skills & experience
Skills
- Fresher Graduate ONLY
- Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multi-tasking skills
- Good questioning and listening skills
- Good empathy and customer ownership skills
- Good cross-cultural awareness to be able to effectively communicate with UK customers
- Good objection handling/diffusing/complaint handling skills
- Good customer interaction skills with the ability to recognise the customers’ needs
- Good self-management (Attendance/Break Management/Adherence/AHT/Wrap
- PC literate with good system navigation skills
- Good Data input skills
- Good Problem solving
Experience:
- Good written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholders
- Logical reasoning skill
- Competence in Windows based tools (Outlook/Word/Excel/Access)
- Graduate in any stream
How To Apply For the BT Hiring Trainee Business Service Support Advisor Jobs?
Apply Link: Click Here To Apply For This Job
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