American Express Off Campus Recruitment Drive: Greetings From TblogQus Jobs, Today we bring you a new job i.e. American Express Off Campus Recruitment for the role of Account Protection Specialist Jobs. Kindly read the full post for all the details regarding the i.e. Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of American Express Jobs & Careers Hiring:
Organization: American Express
Compensation: As Per Company Standards + Company Benefits/-
Experience: Fresher or Experienced
Job Profile: Account Protection Specialist
Education: Must Be Graduate With Good Academic Record( in any Field)
Job Location: Gurgaon/Work From Home
Job Description For American Express Off Campus Recruitment drive 2023:
Function Description –
- For making a pro-active attempt to identify fraudulent charges via inbound and outbound calls
- Taking/Making IB and OB Calls. Working Through Dialler System To Verify Possible Fraud Charges On Dollar Accounts
- Identify potential fraud trends and patterns, and review fraud claims from Card members
- Upon review, a decision is made to either accept the claim from the Card member or reject it for payment of the balance owed and eventually making a contact with the merchant through correspondence
- Either decision results in necessary maintenance to the account to send appropriate correspondence and make financial adjustments to either party and notate the account
- Detect and minimize credit and fraud risk whilst enabling card member to spend at the same time
- Point of Sales (POS) approval
Purpose of the Role
- Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis.
Responsibilities
- Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis
- Meet and endeavor to exceed metrics on VoCM, transactional quality, compliance regulations and productivity as per goals
- Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
- Balance customer interests with the interests of American Express
- Communicates effectively, oral and written to identify and document necessary information
- The Global Fraud Protection Services Team is able to quickly confirm fraudulent activity, which enhances the Customer Experience and minimizes the potential loss to American Express
- Upon confirmation of fraud the Account Protection Specialist is responsible for processing card replacements and setting up/action fraud cases on fraud transactions
- Highlight Issues through Feedback And Recommend Changes In Workflows, Procedures, Service Levels, Based On Customer Demands To Meet Their Needs And Ensure Quality Service Is Given At All Times
- Demonstrated dependability/self-motivating skills
- PC proficient
Critical Factors to Success –
- Excellent communication
Past Experience –
- International Customer care Industry
Academic Background –
- Graduates
Technical Skills/Capabilities –
- Basic MS office
Behavioral Skills/Capabilities
- Adaptable ,Positive Attitude , Growth Mindset
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How to apply For the American Express Off Campus Recruitment Drive for the profile of Account Protection Specialist Jobs?
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