Wipro Off Campus Recruitment Drive: Greetings From TblogQus Jobs, Today we bring you a new job i.e Wipro Off Campus for the role of IT Service Desk-Associate Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Job Summary of Wipro Jobs & Careers Hiring:
Organization: Wipro
Job Profile: IT Service Desk-Associate
Job Location: Hyderabad
Wipro recruitment drive:
Role – IT Service Desk Engineer/Associate
Location – Hyderabad | Work From Office.
Shift Timing- 24*7 rotational Shift
Experience & Qualifications
- Graduation mandatory (Technical Grads Preferred)
- Only Freshers are eligible
- Candidate should have excellent communication. (ENGLISH)
- Good Knowledge of Laptop/Desktop troubleshooting.
- Knowledge about VPN/ Windows OS/O365/Active Directory.
- Should have all documents (Semester Marksheet / Vaccination Certificates / Govt. IDs)
Key Responsibilities:
- Opens, logs, prioritizes, assigns, and closes calls logged.
- Asks the End User for all relevant information concerning the call made or issue reported.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
- Routes the enquiries to Resolver Groups as appropriate.
- Re-routes misdirected calls.
- Escalates tickets which have not been resolved by SD.
- Provides status and updates on tickets to authorized users.
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
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How to apply For the Wipro Recruitment Drive for the profile of IT Service Desk-Associate Jobs?
Apply Link/Registration Link of Wipro Off Campus Recruitment Drive & for more details: Click Here