PhonePe Entry Level Off Campus Recruitment Drive 2022 : Greetings From TblogQus Jobs, Today we bring you a new job PhonePe Entry Level Off Campus Recruitment Drive 2022 i.e for the role of Process Designer Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Company: PhonePe
Job Role: Process Designer
Job Type : Fresher & Experience Both Can Apply
Qualification: Any Graduate
Location : Bangalore/Work From Home
About Phone Pe
PhonePe is a mobile payments app that allows you to transfer money instantly to anyone, by using just their mobile number. Our goal is to make digital payments so easy, safe & universally accepted that people never feel the need to carry cash or cards again.
Job Description
We are looking for specialists for the Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.
Roles & Responsibilities
- Act with integrity & think customer-first in every interaction
- Handle basic PhonePe account and transaction related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Education & Skills
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritise, and manage time effectively
- Should be able to speak in English and Hindi
- Graduation (10+2+3) is Mandatory
- 0 – 2 years of work experience in a customer facing role
- Multilingual skills (spoken + written) in South Indian languages are preferred
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Click Here to Apply for Phone Pe Off Campus Recruitment
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