Wipro Customer Services Representative Off Campus Recruitment Drive 2022 : Greetings From TblogQus Jobs, Today we bring you a new job Wipro Customer Services Representative Off Campus Recruitment Drive 2022 i.e for the role of Customer Services Representative Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Company: Wipro
Job Role: Customer Services Representative
Job Type : Fresher & Experience Both Can Apply
Qualification: Graduates in BTech, BE, MBA BCom, B.A,BCA, BBA,BHM, BSc & BSc IT
Location : Gurugram/Work From Home
Job Description for Wipro Customer Services Representative Off Campus Recruitment Drive 2022:
Education & Skills:-
- Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
- Full time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience
You bring knowledge & expertise Required Experience:-
- Experience: 0- 2 yrs.
- Excellent communication skills.
- Should be flexible to work in rotational shifts.
- Proficient in computer usage and Basic knowledge on MS Office.
- Defined career roadmap which offers growth opportunities.
- Performance based incentive program**.
- Investment in talent development and skills enhancement.
- Work life balance with 5 day work week.
- Collaborative environment with best in class professionals.
- Focus on colleague engagement and fun@work.
- Depends on Process/Client alignment.
Roles & Responsibilities:-
Wipro is looking for smart professionals with a great attitude to make every single client interaction delightful. Your Impact as a Customer Service Representative.
- Customer Service through calls, Chats & emails.
- Ensure timely and accurate service delivery at defined productivity levels.
- Build client & domain knowledge to be able to deliver a resolution on the first conversation.
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort.
- Maintain Internal & Client level delivery quality on calls, chats & email conversations.
- Adhere to Customer Service Attendance & Accountability policies.
- Execute issue /query resolution and ensure proper documentation & follow-up.
- Identify, share and support operational improvements.
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