Wipro Off Campus Recruitment Drive 2022 : Greetings From TblogQus Jobs, Today we bring you a new job Wipro Off Campus Recruitment Drive 2022 i.e for the role of Service Desk Analyst Engineer Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Company: Wipro
Job Role: Serivce Desk Analyst Engineer
Job Type : Fresher & Experience Both Can Apply
Qualification: Any Graduate
Location : Mumbai/Work From Home
About Wipro
Wipro is a leading IT, consulting and business services company. We harness the facility of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to assist our clients adapt to the digital world and make them successful. A corporation recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we’ve over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to create a far better and a bold new future.
Job Description for Wipro Off Campus Recruitment Drive 2022
Wipro is looking Service Desk Analyst in Pune.
The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives
Roles & Responsibilities
- Respond to queries from all calls, portal, emails, chats fromthe client
- Become familiar with each client and their respectiveapplications/ processes
- Learn fundamental operations of commonly-used software, hardwareand other equipment
- Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respectto TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the definedhelpdesk policies and framework
Education & Skills
- Bachelor’s Degree (preferably Commerce/Accounting)
- Good written & verbal (English) communication skills
- Working knowledge of computer applications including Excel & Word
- Typing Speed of minimum 25 WPM & 90% Accuracy
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