Greetings From TblogQus Jobs, Today we bring you a new job i.e Accenture Hiring Service Desk Voice Support Jobs. Kindly read the full post for all the details regarding the i.e Organization Name, Job Profile, Job Location, Education Requirements, Job Description, Job Skills Requirement, Preferred Skills, Experience Level and Apply Link Below:-
Organization:- Accenture
Job Profile:- Service Desk Voice Support
Job Location:- Bangalore
Qualification: Graduate – Diploma in Any Discipline/Any Graduation/Under Graduate
Year of Experience: 0-2 Years
Job Description For the Accenture Hiring Service Desk Voice Support Jobs:-
Job Summary
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
The Service Desk Voice Support team is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
Good to have skills: Good communication skills,Effectively collaboration and team work,Adaptabile and flexibile,Interpersonal skills,Time Management
Roles and Responsibilities
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Your primary interaction is within your own team and your direct supervisor. In this role you will be given detailed instructions on all tasks. The decisions that you make impact your own work and are closely supervised. You will be an individual contributor as a part of a team with a predetermined, narrow scope of work. Please note that this role may require you to work in rotational shifts.
How To Apply For the Accenture Hiring Service Desk Voice Support Jobs?
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